Service That Moves With You
Achieved Through
Lauren Drozdow, Director of Customer Experience
Prior to MarathonLS, Lauren was the Director of Sales at The Ritz-Carlton, Boston, where she built her expertise in creating exceptional service experiences for her clients. Representing luxury brands in the hospitality industry for nearly two decades has enabled her to lead the customer experience department ensuring customer experience is at the forefront of every interaction, decision, and action at MarathonLS.
We build one-to-one partnerships that blend scientific insight with operational excellence—so your lab always feels understood, supported, and ahead of the curve.
Built on Trust
Everything we do at Pacer is rooted in a commitment to our customers and their success. Our Culture Codes reflect this dedication and drive the way we work.
Culture Codes
- I cultivate strong and genuine relationships to create trust and loyalty
- I exude a positive, passionate, and customer-centric mindset with both external and internal customers
- I anticipate the needs and wishes of our customers to exceed their expectations
- I am empowered to make decisions that are mutually beneficial to the customer and Pacer
- I own and immediately resolve challenges
- I protect the confidentiality and security of our customers
- I am committed to continuously learning, growing, and innovating
- I understand how my individual contributions impact both customers and Pacer
- I always demonstrate professional behavior, communication, and appearance
- I embrace an environment of teamwork and flexibility to best serve our customers
A Customer Experience
At Pacer, exceptional service starts with understanding and grows through continuous improvement—shaping a customer experience that strengthens with every interaction.
It Starts With Listening
